Frequently Asked Questions about Metal Designs
Q. Do you accept Purchase Orders?
A. We accept purchase orders from the government, the military, towns, non-profits, schools.
Q. What materials do you cast?
A. We cast Bronze, Brass & Aluminum plaques.
Q. How long do normal orders take?
A. Cast bronze plaques take 2-4 weeks depending on the specific order. Engraved plates take 2 weeks. Etched plaques take 2 weeks. Lettering both cast and cut take 2 weeks. Order times vary depending upon each individual project.
Q. Can you accommodate a rush?
A. Absolutely we can rush almost every product that we sell. Please contact us to discuss what you need and we will price your project up for you.
Q. What if my order is damaged during shipping?
A. Always call us immediately and always save the UPS or FEDEX packing so we can have it picked up.
Q. What is the warranty on your finished product?
A. We warranty our items for one year against any defects. If a defect occurs we will have the item picked up and either replace or refinished at no charge. We don’t pay for removal or installation during this process.
Q. Do you do metal sculpting?
A. Yes, we sculpt in Bas-relief and Full Round as well.
Q. Can we send you artwork?
A. We can work from your editable PDF, EPS and AI files if they are of acceptable quality and created as vector images.
Q. Do you charge for lettering on Bronze and Aluminum plaques?
Q. Is there and additional charge to add a logo to a Cast plaque?
A. Logos made from vector artwork are no additional charge if we have the logo or you send it to us. There is an additional charge to sculpt a logo though if we have an existing model we will use it for you at no charge.
Q. Can you put a face or a picture on a plaque?
A. Absolutely we can. We can apply a metal photo, a flat relief image or a sculpted image.
Q. What background colors can we use?
A. We have tons of standard colors you can use for no charge. We can also do a color match based on a sample or a Pantone color code.
Q. What materials do you cast and cut lettering in?
A. We cast Bronze & Aluminum lettering. We cut Bronze, Brass, Aluminum, Stainless Steel & Copper lettering.
Q. I saw something that I liked from another site, can you make something similar?
A. I’m sure we can make anything that any other company has made, just a bit better.
Q. Are there ever any hidden charges?
A. Never! Once a price is quoted, as long as you don’t add or delete anything. The price is the price.